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1. Can I Exchange an Item?

An exchange can be made if all of the following conditions are met:

• A mandatory unboxing video is available. Without one, we cannot process the exchange.

• The item is unused and in its original condition, with all tags and packaging intact.

Exchanges are limited to the following two situations:

1. You received the wrong product - The product does not match your order. An exchange is available only if the correct product is still in stock.

2. The product arrived in poor condition - This includes defective, damaged, non-functional, or incorrect size/colour items sent by us.

2. Can I Change My Order After Payment?

Once an order has been paid, changes to the size, colour, or product type are not allowed.

3. Time Limit and Return Costs

• You may request an exchange within 7 days of receiving the product.

• If the issue is caused by our mistake, such as a defective product, wrong item, or damage during transit, we will cover all return shipping costs.

4. Refunds

A cash refund only applies when the received item is defective or incorrect and no replacement stock is available.

In all other cases, we offer an exchange rather than a refund.

• Refunds are processed within 14 business days of approval and will be issued to your original payment method.

5. How to Start a Return or Exchange

Contact us at cs@eigeradventure.com with your order number, the reason for the return or exchange, and your unboxing video.

Our team will guide you through the next steps.